Two Strikes for Bell

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In considering topics for this article I circled around the rise of mobile, information accessibility, and some predictions about Apple’s post-Steve Jobs era. Then I looked at my Facebook wall. To my surprise, Bell Canada had posted a new link. I had forgotten that I’d liked the page to write my previous article on Bell, of how Social Media can work against a brand. While I don’t mean to harp on Bell, they honestly step on every rake in the yard. So while I wanted to write something about Apple and the inevitable shift in vision post-Steve Jobs, Bell has dug itself even deeper into the Worst Use of Social Media category. Continue Reading

How Not to Use Social Media

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In case-based MBA programs, students are shown a real world example of a particular business misstep and are asked to identify the elements that lead to the misstep. In many cases, they are not hard to spot. They usually stem from simple, yet critical, factors being discarded or underestimated. Some of these decisions are made with the best intentions and may in fact be the best decision for the profitability of the company, at the time; however, when looking at the long term evolution of technology, consumer spending, demographics, etc they were indeed, short-sighted decisions that lead to the companies demise. Continue Reading